Top 10 Mac Repair Tools

OS X Leopard IconAs Macs continue to gain market share, there is an increased likelihood that you will have to support them if you are a tech. And even if you aren’t a tech, it’s good to know which tools are the best to use when it comes time to repair your own. I have put together a list of what are, in my opinion, the ten best repair tools for troubleshooting, diagnosing, and repairing a Mac.

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How to Audit Your Microsoft Software Licenses

Keeping track of Microsoft licenses can be a daunting task when you manage a network with multiple computers. This can be especially true when you are given the task of inventorying computers on a network that you personally did not set up. You could go to each computer and inventory it individually but this could take lots of time depending on the amount of computers. Or, you could use a free program that will scan each computer on a network and do this for you.

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How to Find Drivers for Unknown Devices in Device Manager

Unknown Device IconYesterday I reinstalled Windows on a laptop for one of our users at work. When the installation was complete, I popped in the driver CD to begin the process of installing the drivers that Windows didn’t install. For some reason the CD only contained two of the eight drivers that I needed. Normally, tracking down the right driver can be a huge annoyance, especially when your devices are showing up with generic names like PCI Device, Video Controller, System Device, or Unknown Device. But with the help of a little utility, I was able to find all of the drivers that I needed saving me lots of time and frustration.

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10 Great Tech Tools That Boot from a CD

CD Icon When working on a computer, certain tasks can be made much easier by using tools that boot from a CD. Some of these tasks include restoring files from a computer with a corrupt operating system, testing hardware, reseting a lost password, or partitioning a hard drive. I would like to share with you 10 great bootable tools that will do all of these things and much more.

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35 Portable Applications that Every Tech Needs

USB Icon Over a year ago I wrote an article called 18 Portable Apps Every Tech Needs. Since then a lot has changed. I have compiled a new, more exhaustive list of 35 portable applications specifically for techs. All of these apps run directly from your USB flash drive and require no installation.

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How to Find and Change a Windows Vista, XP, and 2003 Product Key

Keys Icon I was recently faced with a situation where someone had used a "leaked" product key when setting up some Windows machines that I now manage. Not only did the computers start receiving very annoying error messages every time they started up, but they were also unable to receive Windows updates. To fix this, I was able to use a very simple utility to change all of the keys quickly without having to reload Windows or edit the registry. In the following tutorial I would like to show you how to do the same.

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How to Copy Windows Drivers from One Computer to Another

Hardware Icon In the following tutorial I would like to show you how to backup Windows drivers so you can copy them over to another computer or restore them back onto the existing computer. This can save you lots of time, especially after a reload. You can also use this same process to backup Windows drivers so you can add them to your Windows unattended installation CDs.

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How to Remote Control Computers Using PCHelpWare

Networking Icon PCHelpWare is a free remote assistance application for Windows that allows you to easily take control of remote computers. This application is great to use when needing to connect to computers in remote offices or when helping out family and friends. With PCHelpWare, you don’t have to worry about the remote users firewall like you do with UltraVNC or other remote assistance applications. Connecting to the remote computer is as easy as having the end user double click a single executable file. In the following tutorial, I would like to walk you through installing, configuring, and using PCHelpWare.

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