Fix Surface with Black Screen (of Death?)

Causes and fixes for the Surface Black Screen

I have had clients ask for help with a Surface with a black screen on several occasions. Sometimes you know it is working as the keyboard lights up but the Surface screen remains blank. Sometimes the cursor or mouse pointer is visible onscreen but the rest of the screen is black. There are ways to fix it. Read on to learn how.

Surface black screen of Death

I’ve heard it called the ‘Surface Pro 4 black screen of death’. It is what people, certain techs say when their Surface Pro 4 black screen won’t turn on, (or their Surface Pro 3 black screen won’t turn on), and they think it has died.

In my experience, it has never been as serious as that sounds!

So please do not worry if you think it is.

The Microsoft Surface Pro black screen of death can be fixed!

Surface Pro 3 Black Screen Won’t Turn On

Not only clients, but I myself have experienced that had my Surface Pro 3 black screen won’t turn on. See the link below if you are concerned that yours wont turn on, because I have already written an article that goes into detail for this problem.

Surface won’t turn on at all?

As I said, if you have a Surface Book or Surface Pro that won’t turn on with a black screen, I have written an article that has more than 5 different solutions for this problem (each addressing a different cause). Some of the things below might help, but do see the other article.

This article here covers this specific issue that your Surface won’t turn on at all.

The problem sometimes is quite simple so do check that out.

Surface Black Screen but Keyboard lights up

I have had this one myself too. You might think if I have had all these problems before then the Surface Pro is not a good table/laptop. However, these things can happen, are not that serious, and I still love my Surface Pro!

The first time I just left it to sit there for a good half hour. I did not know if there was some kind of Windows upgrade going on in the background.

You know it is not good to force a shutdown or restart if that is the case. It can cause problems that are more serious.

Hence, I suggest in the very first instance you leave it for a couple of minutes to maybe 10 minutes.

It is difficult to know if a Windows update is going on while the screen is blank, but I’d say it is unlikely anyway. So, do that and then try the next steps.

Surface Working but the Screen is Black

You’ll know your Surface is working even if the screen is black after login, because it was working to enable you to log in!

Alternatively, if it sounds like your Surface is working but the screen is black, or you know it is on because you were working on it and didn’t shutdown, and yet the screen is black and doesn’t seem to respond, then there are two common cases.

  1. First and most simple, is that there is a chance it has just gone to sleep mode.
  2. Second, there may be something going on in Windows or the memory to have caused the screen to no longer be updated. There are multiple reasons why this could happen, but the fixes are what we need to focus on.

The fan often keeps running for several minutes after entering sleep mode or you close the Type Cover. This is to ensure the fans causes airflow to cool down internal components below a satisfactory level.

Without running a minute or two longer, these parts can actually become hotter and become damaged!

Move it!

So the very first thing to try is to move the mouse, tap the screen or keyboard, and briefly press the power button.

You might have tried these things already, so the next thing to try is a shutdown request. I call it this because in some cases your device really is running.

There may be something going on in Windows or the memory to have caused them to update no longer and the screen that stays black.

Surface Working but Screen is Black with Cursor visible or Mouse moving

This is certainly a common problem. Common enough for me to have seen it before I mean.

You can move the cursor or mouse around, click (with no apparent effect) or tap any keyboard key (if you have a Type Cover, for example). So you can see your Surface is working because you can see the cursor or mouse on screen (as per the photo of the screen below).

microsoft surface pro 4 black screen of death curosr visible

Apart from the reflection this photo shows a Microsoft Surface Pro black screen with mouse visible. Sometimes a black screen with cursor is visible instead.

Yet these actions do not resolve the blank screen with mouse visible only. You’ll need the steps below!

Here are the fixes to try.

Shutdown Request

You can safely press the on-off button of the Surface with a black screen if it is running.

NOTE: By safely I mean it should not damage the hardware. There might be files open and unsaved that could be lost. Please give your Surface machine some time just in case it can make an Auto-save of your unsaved work. If you already waited then continue.

Press the on-off button (top left of your Surface Tablet) briefly. It might need a little longer press, up to three seconds or so.

Let it go if or when you see an image like the lock screen move halfway down the screen.

surface black screen of death

The lock screen coming down to half-way down the screen can be a sign you can easily fix your Surface black screen of death issue. Its really not dead!

This might not happen, but if it does, you are in luck.

It will have written something like “slide down to power off”. I have used this several times with success.

You have three options:

  1. Slide back up and let the Surface run longer. Again, this could help give time for more auto-save actions to be completed.
  2. Close the cover. Your Surface with black screen but still working might be able to be put into sleep mode. This can stop the problem software loop and allow you to recover from sleep mode after a couple of minutes.
  3. Slide down the image and your Surface will try to shut down.

The success rate at this point is high.

I have had success doing this more than once. Not sure if I did something subtly different or whether just repeating made some difference somehow.

Okay if all the above doesn’t help we can go a little harder…

Hard Stop of Surface with blank screen

The next option to try is a hard stop, or forced stop.

Hold down the on-off button for a long time (relative to above). Hold it down for up to 30 seconds.

The Surface may stop or it may reset.

The last option to try is a forced reset of Surface with Black Screen.

Again, it might be an advantage to wait a little (if you haven’t already) just to give any Auto-save routines still running the chance to automatically save your work files so you can recover them later.

Hold down the volume up button and the on-off power button for up to 30 seconds.

Let it go sooner if you see signs of response.

Once stopped and shutdown, make sure you have power connected and give it a few minutes to ensure you have the bare minimum charge.

Note: the Surface Pro with very low battery will not start even though you have the power connected. It needs a certain minimum charge first.

I suggest give it 5 minutes or so. That might not be required if it has already been connected a while. If nothing starts a good half an hour on the charger before you try again could ensure it restarts okay.

Make sure your Surface charger light is on to indicate it is actually charging.

There you go. That is how you fix a Surface Pro with black screen.

Is your Surface Pro 4 Black Screen Of Death still there?

Did we fix your problem Surface Pro 4 black screen won’t turn on? (or any model of Surface Pro-won’t turn on black screen.) Does the Surface Screen remain black? Please let us know in the comments below if we helped or more about your problem.

Surface Models and the blank screen issue I’ve seen:

  • Surface Pro 5 black screen
  • The classic Surface Pro 4 black screen of death (as some like to say!)
  • Surface Pro 3 black screen won’t turn on
  • Any Surface Pro black screen with cursor visible
  • Surface won’t start black screen
  • Windows RT or Surface RT black screen
  • Surface Book black screen

Surface Pro Black Screen (of Death?) – Summary

We have shown several ways to fix a Surface Pro with Black screen of death, starting from simple to more serious. People love to say black screen of death but that sounds too serious for my liking. If it won’t start at all, I gave a link to the other TheTechMentor.com article that gives five or so fixes for that. The fixes above can work for a Surface Pro 4, Surface Pro 3, RT or other Surface model with a black screen.

About The Author

Jeff

Jeff (Surname withheld for family privacy) BE. first learned to program in Fortran 77. Most of you will not have heard of that. "Ahh, correction; the very first time I wrote a program it was copied from a book from the school's library into the school's only computer at the time (an early Apple), to make a game using ASCII characters to make a little skier racing down the ski slope and you had to avoid hitting trees!" But it goes to show how old he is! An engineer for over 25 years, as he became more experienced, Jeff was required to review other engineers' work and naturally gravitated to teaching and mentoring others. Jeff grew up and went to college/university before social media could capture it all, he'd prefer to keep it that way now too, for his own and family's privacy. He consciously avoids 'sharenting' too (sharing one's kids photos and life before they determine what they want for themselves). "I don't feel the need to promote myself after a career of more than 26 years. I've done just fine without a Linkedin profile so far, I don't want to start one now...".

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