Quick Fix for when your Surface won’t turn on

What to do when your Microsoft Surface won’t turn on

Surface Pro not turning on battery charger icon

Surface Pro battery charge icon

When your Surface won’t turn on, it is likely to be power problems. It’s happened several times that my wife’s or my Surface won’t turn on. I know from experience that when it first happens the feeling one has is FEAR! Fear that something is seriously wrong. I have found how to fix this so that doesn’t need to be the reaction. Keep calm and read on below to learn what to do.


Yes it’s happened to me that my Surface won’t turn on, but I know what to do now and I can help you too. I have several tips that others won’t think about unless they have genuine experience with this issue.

I am sure of a high success rate because it has happened to me once and to my wife’s Surface Pro on for I’d say more than three separate occasions. So we’ve encountered it quite a few times.

Due to the nature of the problem and some research, plus through personal experience I can say for 90% or more of the time  there is a pretty straight forward cause and the first solution below should fix it. Keep reading further below if the first method doesn’t work for you.

Symptoms of this problem

You press the start button (and after waiting you try again) but it looks like it won’t start because you see/hear:

  • A Blank Screen (the Surface screen not turning on)
  • No sound from within or other sign of life when you press the power button in the normal way
  • When the power supply is attached the light comes on but your Surface won’t turn on immediately after
  • No power seems to be being used

    surface wont turn on or cant blank screen

    My Surface Pro shown with a blank screen. Yes it is a worry when it still looks like this after pressing the power button.

The quick fix procedure below can work for:

  • Surface Pro 3 not turning on
  • Surface Pro 4 not turning on
  • Surface Book will not turn on

Quick fix

You won’t believe me. My wife didn’t believe me either. I understand why. If you are certain your Surface Pro should be charged then you naturally won’t believe it. But it works! (See why it works further below.)

I assure you the first thing to do is ASSUME the battery is too flat to start!

When you are ready to argue, stop there if you can, and continue…

If your Surface Pro 3 or 4 is not plugged in, then plug it in.

Check everything in the connections to and from the power supply.

Make sure the power supply charging light is ON (at the end of the Surface charger cable or docking station).

If the light is not on then,

  • check all connections again.
  • then try wiggling the cable connections at each point. I had a cable that had an intermittent loose connection or broken wire within the cable near the power supply adjacent the connector.
  • TIP: Your power supply additionally has as USB charging connection, so attach another device (such as a phone) that beeps when the power is turned on. This will mean you have an audible signal when power is remade.This saves you some difficulty so you won’t need to contort yourself to see the light at the Surface Pro not turning on at all or only turning on momentarily while bending down and wiggling cables. This is provided the problem cable is closer to the power supply than the charger.

Leave your Surface Pro plugged in and charging for at least 5 minutes minimum. Preferably 20 minutes or more.

Microsoft do tend to say to charge it to at least 40%.

I’d like to see how you know when it is charged to at least 40% when you can’t turn it on! But the idea is clear. You want to make sure it is well past a very low charged state.

Okay do it and come back when you have done that (this page will still be here ).

Note: you might see a battery icon come up on the screen – that is a good sign! Don’t worry if it doesn’t though.

Try to start your Surface Pro.

  • If it works you’ve done it and you can share this fix to your friends and colleagues with a Surface Pro!
  • If not then read on further below for other fixes.

Why it Works and Why your Surface Won’t Turn On

You can easily see when a Surface Pro is running low on battery power.

The icon looks like this (circled): surface pro not turning on battery charge warning

It is easy when you are using your machine, that is. To get this low while using your Surface, you will have seen a warning like the following.

 

surface pro wont turn on batterylow

So with these great indications thanks to Microsoft, you would think you have a good idea about when the battery will be running low well before it runs out of charge, right? WRONG!

Well, not that wrong most of the time. But the problem cause as described below could catch you out.

What you might not realize:

New owners of a Surface Pro 3 or Surface Pro 4 don’t realize that when in sleep mode, your Surface continues to use WiFi and connect to the internet.

It does this to perform various functions like downloading email or updates from Microsoft to be installed later.

Sleep mode is generally a very low power mode. However if your Surface Pro is still using a lot of power in sleep mode it can totally drain the battery.

There are times when the Surface Pro battery can go flat while the user is not watching the screen.

We think at first, since we haven’t touched it and last time we looked when there was still plenty of power indicated. Naturally  we are surprised and think ‘my Surface won’t turn on’ when the start button is pressed.

But your Surface won’t turn on when the battery is totally dead. It can’t!

Note: You might think that your surface pro should start the instant that power is connected, even if the battery is flat. This is not the case. Power is supplied to essential components in a prioritized hierarchy.

TIP: Leave the surface charger connected for a few minutes before you make a judgement that your Surface has sufficient battery to start.

Okay, now onto some other solutions in case your Surface won’t turn on still.

Still can’t turn on Surface Pro 3 or Surface Pro 4?

If your Surface cannot turn on still, make sure you have tried all the suggestions in this article. I can understand you’ll be worried, but I suggest maybe take a break and then come back when you have calmed down so you can think clearly and really check through all the ideas and things to try as set out above.

When you have rechecked, look for our next article which will cover more of the potential things that can go wrong and how to fix them in a longer and more detailed article.

Now onto Surface Book problems of a similar nature.

What to do when your Surface Book will not turn on

If you have a Microsoft Surface Book that wont turn on, make sure you try all the above. If it still won’t turn on, disconnect and clean all the connectors.

To do this use an eraser or the eraser end of a pencil, then if you have alcohol for cleaning (AKA rubbing alcohol) you can dip a cotton bud and rub it along the pins.

Let it dry (this won’t take long).

Reattach everything and then return to the above steps. If your Surface Book won’t turn on immediately, then give it time to be charged before testing it again.

Summary of Fix for when your Surface won’t turn on

When a client’s or your Microsoft Surface is not turning on you can suspect power problems. The above brief steps can be taken as an initial test to fix it. I’ll provide more detailed actions, photos and more tips in my next article for you to follow in more detail or if these don’t solve the problem. Please let me know of any experiences you’ve had in the comments below.

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