How to Add the Start Menu Back to Windows 8

With Windows 8 officially here it’s time to start thinking about the implications of moving your users or clients to it.  Under the hood, Windows 8 is a solid OS but from a usability standpoint, some users are going to be frustrated.  One of the biggest frustrations that they may experience is the lack of…

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Free Remote Desktop Support Tool That’s Quick and Easy to Use

There are lots of remote support tools out there but most require you to either have an account or install something on the end-user’s machine in order to gain access.  This is fine in some cases but can be a burden if you need to quickly and easily provide remote support to someone.  I would…

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Where to Get System Recovery Discs for All Major PC Manufacturers

Most people seem to lose, throw away, or never create their recovery cds when they get a new computer.  So when Windows crashes, it can be very frustrating trying to track down a replacement.  This can be even more frustrating when the person needs the machine back up and running ASAP.  Since finding them can…

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How to Compare your ISP’s DNS Servers with Others

I was recently faced with a situation where the response time of an ISP’s DNS servers on a network I was supporting seemed to be slower than they should have been.  Fortunately, there is a great tool available that I was able to use to test these DNS servers against the response time of public…

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Build a Solid Computer Repair Tool Kit with These Tools

Computer Technician’s Toolkit – My Computer Tools List As a computer technician you need to have the right computer repair tools in your ‘computer repair tool kit’ with you at all times in order to perform your job effectively.  Showing up for a job only to have to leave right away because you don’t have…

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How to Scan a Network For Port Vulnerabilities

Have you ever wondered how secure a network that you set up actually is? Today I would like to share a tool with you that will allow you to easily scan a network for external port vulnerabilities. This tool is called ShieldsUp! and is web based which allows your scan to take place outside of…

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Free Computer Repair Flowcharts

Morris Rosenthal has written a book that includes 17 flowcharts to help walk you through the process of troubleshooting computer related hardware issues.  He is offering eight of these flowcharts for free on the Foner Books website including a boot failure troubleshooting poster.  Whether you are training new techs or are a new tech yourself…

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How to Mount an ISO File in Windows

Every once in a while I will download a program that is contained in an ISO file.  This is usually because the file was intended to be burned to a CD / DVD first before installing it.  However, instead of having to burn it to a CD / DVD first, there are some great utilities…

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